Shipping, Refund and Returns

Returns

There are no returns on food products.

Customer Responsibility

Order Accuracy: Ensure all order information is correct.
Shipment Reception: Be available to receive your shipment on the delivery date.
Immediate Storage: Store items cold immediately upon delivery and contact us within 4 hours for any issues.
Storage and Preparation: We are not responsible for product storage or preparation after delivery.
Shipping Information: Accurate shipping information is essential to avoid delivery delays.
Availability: We are not responsible for undeliverable packages due to customer unavailability or refusal.

Frozen Products

Thawing: Some thawing may occur. If the seafood is below 40°F and feels cool, it can be refrozen. If over 40°F, refrigerate and use within 2 days.

Shipping

Expedited Shipping: All orders ship with 2-day expedited shipping. A tracking number will be provided.
Delivery Method: No signature required. Shipments are delivered without knocking or ringing doorbells.
Service Area: We ship to all 50 states but not to PO Boxes or APO addresses.

Privacy Promise

Your Privacy: We never share or sell your personal information.
Usage: Information collected is used for email promotions, SMS messaging, direct mail, follow-up calls, and social media requests.
Payment Information: We do not store any credit card or payment information. Your personal information is kept secure.

By adhering to these guidelines, we ensure a smooth and efficient delivery process for your premium lobster meat.